FAQ
Q1: What kind of company is VIVA VIDA!?
A: VIVA VIDA MEDICAL LIFE CO., LTD. IS THE FIRST AND ONLY LIFE AND HEALTH INSURANCE COMPANY FOR FOREIGNERS LIVING IN JAPAN REGISTERED BY THE GOVERNMENT. [Registration No. 51(Small Amount and Short Term Insurance) by the Chief of the Kanto Local Finance Bureau]
Q2: I did not join the national health insurance, can I join VIVA VIDA!?
A: VIVA VIDA! is used as a safety net for people with no public insurance. If you did not join any health insurances, please join us soon.
Q3: I don’t speak Japanese, can I inquire about the procedure?
A: Please contact us through the Contact Us page on our website.
Q4: At present I have an existing illness, can I still join VIVA VIDA!?
A: Depending on the nature of the illness or situation, it may not be possible to purchase our insurance. Even if you are eligible for coverage, the current injury or illness or recurrence of a past injury or illness will not be covered.
Q5: I don’t have relatives in Japan to be beneficiaries of my life insurance, can my relatives in my home country receive the benefits?
A: The beneficiary of the life insurance benefit can be a person residing outside Japan. However, as a general rule, a relative within the second degree of kinship should be designated as the beneficiary.
Q6: Can I pay the premium in installments?
A: Premium can be paid in installments up to six installments
Q7: I am a Japanese, can I join VIVA VIDA!?
A: Japanese nationals who have the right of residence outside of Japan and who do not have a certificate of residence in Japan and who are coming to Japan for a temporary visit are eligible to join.
Q8: Can a 0 year old or newly born baby join VIVA VIDA!?
A: Infants 0 years old are not eligible for our insurance.
The age for enrollment varies depending on the insurance product, so please check each plan page for details.
Q9: I have sent my application, when will be the effective date of the insurance coverage?
A: After receiving the application, an evaluation is done, the next day after the day of payment will be the start of the coverage. After the evaluation, the billing form will be sent to the member.
Q10: Please teach me of the procedure on how to claim my medical expenses.
Please click and see the details here.
Q11: Which hospitals can I have my treatment?
A: Please click and see the details here.
Q12: I am living in Japan but went abroad, if I have an injury or illness during my stay abroad will it be covered?
A: VIVA VIDA! covers only illness and injuries that happen in Japan.
Q13: If the medical treatment cost for one illness/injury is from JPY 10,000 and above will the whole amount be reimbursed?
A: VIVA VIDA! will reimburse the whole amount as long as it is from JPY 10,000 and above (conversion of JPY 10/ 1 medical treatment fee point).
Example: when total medical cost is JPY 12,000, we will reimburse the whole amount.
Q14: Is sending the VIVA VIDA! medical diagnosis report necessary to receive a claim? Is the payment for the claim forms be reimbursed?
A: VIVA VIDA! will reimburse and pay the fee up to JPY 5,500.
Q15: I have sent my claim form to VIVA VIDA!, how long will it take to process my claim?
A: Please click here.
Q16: Can I make claims for my medical expenses even when I haven’t fully paid my premium?
A: Yes, but please ensure to pay the monthly premium before claiming any reimbursement.
Q17: Is regular medical check-up included in the coverage?
A: Only medical expenses when illness or injury occurred will be reimbursed.
Q18: What reimbursement did the member had in the past?
A: As for Reimbursement Record, please click here.
Q19: Why is the dental treatment will not be covered?
A: As for dental treatment, click here.
Q20: If I have no claim in one year, will I be able to collect a certain amount of rebate?
A: VIVAVIDA! is a Small Amount and Short Term Insurance Company, there is no refund or rebates.
Q21: Is it an object of deduction of life insurance of the year end adjustment?
A: VIVAVIDA! is a Small Amount and a Short Term Insurance Company, the premium deduction in the tax code is not applied.
